Bi-lingual Lead Family Navigator

May 5, 2021 | Jobs


Reports to: Director of Family Services                                                           FLSA: NonExempt



 SUMMARY: Operating under the Department of Developmental Services Family Support Guidelines, and the Guiding Principles of the Family Support System. The Bi-lingual Lead Family Navigator will be responsible for the provision of the following services to families identified and referred by the Department of Developmental Services. 


 Broad knowledge about developmental disabilities. 

 Bi-lingual (English/Spanish) and Bi-Cultural required. 

 Work with assigned families to identify strengths, competencies, needs, and resources. 

 Provide comprehensive Information and Referral Services to all families and individuals seeking such assistance. 

 Working within the parameters of the DDS Family Support Guidelines and in collaboration with DDS Service coordinators, administer flexible funding supports to identified families. 

 Develop a Family Action plan, which respects, supports and honors personal preferences and cultural and linguistic values of the families and individuals served. 

 Follow up with families to be sure that connections have occurred, and assist with resolving problems, which may have arisen. 

 Knowledgeable in computers and their programs i.e.: Windows, Excel, Internet usage, etc. 

 Organize relevant family trainings, support groups, and networking opportunities. 

 Maintain confidential records for all activities, including Family Navigation statistical data, and management of flexible funding. 

 Working knowledge of available area public benefits, entitlements, community service system, and generic resources. 

 The ability to work independently, set priorities, be flexible, and creative, while working as part of a team. 



This job has no supervisory responsibilities.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Have direct experience working with individuals with developmental disabilities & training in Positive Behavioral Support Interventions and ABA Therapeutic Interventions.



High School Diploma/GED or 2 years of experience in the Human services field, including experience working with families with children and/or adults with intellectual and developmental disabilities.


 Bi-lingual (English/Spanish) and Bi-Cultural preferred.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. 


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


 Flow of work and character of duties involve normal mental and visual attention much or all of the time.  Specific vision abilities required by this position includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Eye-hand coordination required less than 15% of the time.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to reach with hands and arms; stand; walk; climb or balance; stoop, and/or kneel.The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually moderate.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Karmen Morales
Director of Human Resources/Personnel Services
New North Citizens’ Council, Inc. (NNCC)  
2455 Main Street
Springfield, Massachusetts 01107-1907
(413) -747-0090 · (413) -746-4885 · Fax- (413) -737-2321

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Bi-lingual Lead Family Navigator