Family Support Navigator Assistant

Mar 29, 2021 | Jobs

  •  SUMMARY: He/She will operate under the Department of Developmental Services Family Support Guidelines, and the Guiding Principles of the Family Support System. The Family Support Navigator Assistant will be responsible for the provision of the following services to families referred and identified. 


     Broad knowledge about developmental disabilities. 

     Knowledgeable in computers and their programs i.e.: Windows, Internet usage, etc. 

     Provide comprehensive Information and Referral Services to all families and individuals seeking such assistance. 

     Seek out and maintain current information on resources and services available to families. 

     Work with assigned families to identify strengths, competencies, needs and resources. 

     Develop a Family Support plan, which respects, supports and honors personal preferences and cultural and linguistic values of the families and individuals served. 

     Provide Short- Term and Long -Term Service Navigation to identified families. 

     Maintain confidential records for all activities, including Family Navigation statistical data, and management of flexible funding. 

     Responsible for organizing and running support groups, training and activities for families served by the Disability Services Program. The ability to work independently, set priorities, be flexible and creative, while working as part of a team. 




Karmen Morales
Director of Human Resources/Personnel Services
New North Citizens’ Council, Inc. (NNCC)  
2455 Main Street
Springfield, Massachusetts 01107-1907
(413) -747-0090 · (413) -746-4885 · Fax- (413) -737-2321
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