by Carmen Rivera | Oct 30, 2025 | Jobs
New North Citizen’s Council, Inc. (NNCC) is seeking a Program Manager to join our Youth Support Services. Under the supervision of the New North Citizens’ Council’s (NNCC) Director of Youth Support Services, the Program Manager is responsible for the overall management, coordination, and operational oversight of the Joshua’s House (JH) Program. This includes supervising program activities, supporting staff performance, managing housing coordination efforts, and ensuring effective service delivery for youth ages 18–24 transitioning from structured shelter living to independent housing.
The Program Manager provides leadership in implementing program policies and procedures, monitors outcomes to ensure quality standards are met, and collaborates with landlords, community partners, and internal staff to secure and maintain stable housing for program participants. The role requires strong organizational, communication, and problem-solving skills, as well as the ability to foster teamwork and accountability across the JH program.
As a representative of NNCC, the Program Manager promotes the organization’s mission and values through professional engagement with community stakeholders and consistent adherence to agency standards.
See Full Job Description at: (www.newnorthcc.org)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Program Oversight and Leadership
- Oversee day-to-day operations of the Joshua’s House program, ensuring services align with NNCC’s mission, goals, and compliance standards.
- Provide direction and support to Residential and Housing Coordination staff, ensuring consistent implementation of program policies and best practices.
- Coordinate program planning, evaluation, and reporting in collaboration with the Director of Youth Support Services.
- Monitor program performance metrics, participant progress, and housing outcomes to ensure service quality and effectiveness.
- Manage participant budgets and oversee the proper allocation of housing-related funds, subsidies, and assistance benefits.
- Ensure adherence to JH policies related to lease agreements, inspections, damage claims, and housing standards.
Team Coordination and Communication
- Facilitate regular staff meetings and case reviews to promote collaboration, consistency, and problem-solving among team members.
- Support staff development through guidance, feedback, and participation in relevant training (e.g., Trauma-Informed Care, Motivational Interviewing, Youth Development).
- Serve as a communication bridge between the JH team, NNCC leadership, and community partners to maintain program alignment and transparency.
- Coordinate internal and external communication regarding housing issues, evictions, and vacancies to ensure timely resolution.
Community and Partner Relations
- Build and maintain strong working relationships with landlords, property managers, and housing service providers to expand and sustain affordable housing opportunities.
- Represent NNCC and Joshua’s House at community meetings, landlord associations, and collaborative initiatives focused on housing and youth services.
- Negotiate leases and agreements in alignment with NNCC’s standards and program requirements.
- Oversee the resolution of disputes or issues between tenants and landlords, ensuring fair and timely outcomes.
Program Administration and Compliance
- Maintain accurate documentation and records in accordance with NNCC policies and program standards.
- Ensure compliance with all applicable local, state, and federal housing regulations.
- Prepare reports and data summaries as requested by the Director of Youth Support Services.
- Participate in agency-wide initiatives, committees, and cross-program collaborations to strengthen NNCC’s overall impact.
PAY – Nonexempt: $45,000 – $50,000 per year (depending on experience)
QUALIFICATIONS:
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Bachelor’s degree in a behavioral health-related or human services field (or equivalent experience).
- Supervisory or program coordination experience preferred.
- Bilingual (English/Spanish) and bicultural background preferred.
- Strong leadership, communication, and organizational skills with the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite (especially Excel) and data management software.
- Knowledge of housing and utility assistance programs, landlord/tenant laws, and youth development principles.
- Excellent problem-solving, negotiation, and conflict-resolution skills.
- Ability to work both independently and collaboratively within a multidisciplinary team.
- Valid Massachusetts driver’s license, automobile insurance, and access to reliable transportation required.
SKILLS AND ABILITIES:
- Strong communication and teamwork skills.
- Ability to read and interpret documents such as safety rules and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers, parents, and employees.
- Reasoning ability to apply common sense understanding to carry out instructions.
TO APPLY:
If you are passionate about making a difference in the lives of at-risk youth and meet the qualifications listed above, we encourage you to apply. Please submit your resume and cover letter to https://www.newnorthcc.org/job-postings/
Join us in creating a safer and brighter future for Springfield youth.
AA/EOE
by Carmen Rivera | Oct 8, 2025 | Jobs
NNCC is seeking Care Coordinator for our funded New Life – Nueva Vida Program. These are in-person positions and will provide services in the greater Springfield area (Holyoke, Chicopee, West Springfield, Westfield, etc.).
Position Summary: The Care Coordinator position provides case coordination and other essential program services to men of color (African American/Black & Hispanic/Latino), who are 18 and older, and re-entering from incarceration in the Greater Springfield area. The Care Coordinator will be responsible for leading with trauma informed care, supporting the multiple pathways of recovery, supporting family reunification, incorporating harm reduction strategies, as well as, providing support and access to training, employment, housing, and other social skills in order to facilitate a successful re-integration into communities throughout Western Massachusetts. All of the care coordination services and supports are to be provided preferably by BIPOC men with lived and living experiences of incarceration, SUD and/or Mental Health Recovery, and other related conditions.
See Full Job Description at: (www.newnorthcc.org)
PAY – Non-Exempt: $50,000 – $52,000 annually.
Men of Color with Lived and Living Experience are encouraged to apply.
TO APPLY: Please fill out an application at https://www.newnorthcc.org/job-postings/. Applications will be reviewed daily and the position will remain open until filled.
AA/EOE
by Carmen Rivera | Jun 27, 2025 | Jobs, Uncategorized
New North Citizens’ Council, Inc. (NNCC) is seeking a Community Respite Consultant to join our DDS Family Support Community Respite Program. Under the guidance of the Community Respite Coordinator, the Community Respite Consultant is responsible for bringing individuals out into the community and engage in recreational activities on a 1:1 or 1:2 basis.
SCOPE OF WORK HIGHLIGHTS:
- Recreational activities may include bowling, movies, museums, dinner, sports, shopping and explore client’s own interest, etc.
- Motivate skill building to gain independence.
- Will work as a team with other staff members to ensure the safety of participants when working group outings.
- Will interact with participants and model proper behavior when out in the community.
- Demonstrates good listening skills by paying attention to and demonstrating understanding of the comments and questions of others:
- Shows awareness of and respect for multicultural, ethnic, race and gender diversity among all individuals involved in the Agency including recipients of services, residents, staff, other agencies, etc.
- Knowledgeable in computers and their programs i.e.: Windows, Excel, Internet usage, etc.
- Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Must have a valid MA driver’s license, reliable vehicle, registered and insured.
- Must pass a CORI
PAY – Nonexempt: $25.00 per hour/10 hours per week
An independent contractor consultant is self-employed on a W-9, control their own hours, workspace, and pay their own taxes, in exchange for defined deliverables and outcomes.
QUALIFICATIONS:
- High school graduate or, equivalent required.
- Associates’ Degree and two years of experience working with priority population preferred.
- Experience building rapport with youth and understanding best practices in youth services preferred.
SKILLS AND ABILITIES:
- Bi-lingual (English/Spanish) and bi-cultural candidates preferred.
- Ability to write routine reports and professional correspondence.
- Ability to communicate effectively with participants, families and staff.
TO APPLY: Please forward your resume to Rosa Espinosa, respinosa@newnorthcc.org.
The positions will remain open until filled. AA/EOE
by Carmen Rivera | Jun 17, 2025 | Jobs
EMPLOYMENT OPPORTUNITIES
Youth Support Specialist – Gun Violence Prevention Program
New North Citizen’s Council, Inc. (NNCC) is seeking a passionate and dedicated Youth Support Specialist to join our Gun Violence Prevention Program. Under the supervision of the Program Manager, you will work directly with youth, parents, schools, and community agencies to prevent youth violence through outreach, education, assessment, and intervention services. This role fosters relationships between young people and community organizations, social services, workforce providers, and public agencies to create opportunities for Springfield youth.
See Full Job Description at: (www.newnorthcc.org)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide direct street prevention education, outreach, intervention services, and case management to youth ages 17-24.
- Greet and screen clients seeking services.
- Maintain program record-keeping with daily service logs and reports.
- Assist youth in accessing community services such as counseling, tutoring, mentoring, vocational training, and substance misuse services.
- Conduct social service assessments, link youth to needed services, and support positive change.
- Gather and analyze data to evaluate and adjust programs as needed.
- Participate in collaborative meetings and committees to benefit at-risk youth.
- Attend training sessions (e.g., Trauma, Youth Development, Motivational Interviewing).
- Travel to multiple sites to provide services and attend meetings.
- Implement other projects, activities, or job duties as assigned.
- Drive frequently for program business.
- Maintain flexibility with availability (schedule will vary).
QUALIFICATIONS:
- High school diploma or GED required; AA, BA, or some college preferred.
- Experience in community programs, facilitating groups, public speaking, and prevention.
- Coursework or training in community health work, violence prevention, youth development, substance abuse, or case management.
- Valid driver’s license and evidence of insurance.
- Bachelor’s Degree and Certified Alcohol/Addiction Counselor preferred.
- 1+ years of work experience with adolescents.
- Bi-lingual (English/Spanish) and Bi-Cultural preferred.
PAY – Nonexempt: $18.00-$21.00 per hour (depending on experience)
SKILLS AND ABILITIES:
- Strong communication and teamwork skills.
- Ability to read and interpret documents such as safety rules and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers, parents, and employees.
- Reasoning ability to apply common sense understanding to carry out instructions.
TO APPLY: If you are passionate about making a difference in the lives of at-risk youth and meet the qualifications listed above, we encourage you to apply. Please submit your resume and cover letter to https://www.newnorthcc.org/job-postings/
Join us in creating a safer and brighter future for Springfield youth.
AA/EOE
by Carmen Rivera | Jun 17, 2025 | Jobs
EMPLOYMENT OPPORTUNITIES
Early Childhood Education Lead Teacher
New North Citizen’s Council, Inc. (NNCC) is looking to hire Early Childhood Education Lead Teacher in our Child Care Family Services Program. This position is full-time working in-person in the daycare at Springfield.
Position Summary: To develop and implement a curriculum designed to meet the educational and social development of each child following Early Childhood Education (EEC) and NNCC classroom and curriculum guidelines.
See Full Job Description at: (www.newnorthcc.org)
Qualifications:
- Early Childhood Education (EEC) Lead Teacher Certified, Associate’s Degree or CDA certificate.
- Must be 18 years of age.
- A current First Aid and CPR or willingness to obtain is desirable (in three months).
- Incumbent should have excellent verbal, listening, and written communication skills.
Education and/or Experience:
Associate or Bachelor’s degree in EEC or related field or, Child Development Associate (CDA) Credential. EEC Lead Teacher or Teacher Certified. Have four (4) courses in EEC or, have 18 months of classroom experience, preferred.
PAY – Non-Exempt: $18.00 – $21.00 per hour
Full-time positions will include a generous benefit package.
TO APPLY: Please fill out an application at https://www.newnorthcc.org/job-postings/. Applications will be reviewed daily and the position will remain open until filled.
AA/EOE
